SOFTWARE SUPPORT    WHITE PAPERS    FREQUENTLY ASKED QUESTIONS


SOFTWARE SUPPORT
Please call our dedicated support line at +1-281-310-0852 or e-mail us at support@paulin.com

 

If you are contacting PRG support in order to request a version upgrade or a new release that you are entitled to under your current support agreement, please send that request to softwaredownload@paulin.com along with your software license number.

 

PRG Technical support is available to ALL PRG customers with a current support agreement/service plan. If you purchased your PRG software through a reseller, you can still contact our main office for support as long as you have a current service plan in place.

 

When submitting a support request via e-mail, we highly recommend you include your model file along with your support request. This will give our support team the best chance of providing a thorough and quick response.

 

For answers to some commonly asked questions, please visit our FAQ page: FAQs

 

PRG uses GoToMeeting online conferencing software to communicate and work with our customers. We are currently evaluating the use of GoToAssist to make this process even easier for our customers.

 

For software support related to BOS Fluids, please submit your support request by e-mail to: software@dynaflow.com.