PAULIN Research Group - SOFTWARE SUPPORT

Please call our dedicated support line at +1-281-310-0852 or e-mail us at support@paulin.com

PRG Technical support is available to ALL PRG customers with a current support agreement/service plan. If you purchased your PRG software through a reseller, you can still contact our main office for support as long as you have a current service plan in place.

When submitting a support request via e-mail, we highly recommend you include your model file along with your support request. This will give our support team the best chance of providing a thorough and quick response.

For answers to some commonly asked questions, please visit our FAQ page: FAQs

Paulin Research Group now has a dedicated software support team. They will be available Monday - Friday (excluding holidays) between the hours of 8 AM - 6 PM Houston time (Central US Time Zone - GMT -6:00).

PRG uses GoToMeeting online conferencing software to communicate and work with our customers. We are currently evaluating the use of GoToAssist to make this process even easier for our customers.

For software support related to BOS Fluids, please submit your support request by e-mail to: software@dynaflow.com.