Paulin Research Group Houston, Texas

Unable to Communicate with Network

The above error affects only those with a Network installation. There may be several different reasons for this error. All of which are addressed and solved below.

The most common reason is that the Client does not have full Read, Write, and Delete access to the install directory. For a client to run our software off a server, he/she must have full privileges to the entire PRGSOFT_2007 folder. There are two locations where you must give access to these rights.

Under the PRGSOFT_2007 Folder Properties, under the security tab, click Edit. The users must have Full Control, Modify, Read & Execute, List Folder Contents, Read, and Write.

Also under the Security tab, the Advanced button leads to the second location. Under the Effect Permission Tab, the users must have Full Control, Change, and Read. This will give all users complete access.

The second reason could be that the client machine does not see the DriveID that was generated by the server.  If you run the netdrive.exe utility from the client machine does it produce the same DriveID number, that was previously sent to Paulin support. This number is what the keys were generated for.

To run Netdrive.EXE from a command prompt on the client machine type the path to the installation directory.  For example if the program sees the server installation directory as N:\PRGSoft_2007

Navigate to the install directory in the command prompt:  <SERVER DRIVE> :\PRGSoft_2007
and then type the command:  netdrive  J :\
verify that DriveID returned is THE SAME AS THE SECURITY KEYS WERE GENERATED FOR.

If users have full permission, and the Drive ID is correct, then it can usually be solved by mapping the drive directly from the users machine.

On the client machine open Windows Explorer

Under the 'Tools' menu, Select 'Map Network Drive'

Choose a drive letter not already in use by the client

Browse to the PRGSoft_2007 installation directory, and choose 'prgmaps.EXE' as the target.

Should all of these step be performed correctly, yet you still seem to have problems, please send a screen shot of any errors, and include a description of the process to Support@paulin.com and we will be able to take a closer look.